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Terms & Policies

Sales Are Final Policy

Effective Date: [Insert Date]

At Jai & Co. Extensions, we take pride in providing premium-quality hair extensions. Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final.

Returns, Refunds & Exchanges

We do not offer refunds, returns, exchanges, or order cancellations once an order has been placed.

Please review your order carefully before completing your purchase, including product type, length, color, and shipping information.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 business days of delivery.

To submit a claim, please provide:

Order number
Full name used on the order
Description of the issue
Clear photos of the product and packaging

Claims submitted outside of the 3-business-day window may not be eligible for review.

If your claim is approved, Jai & Co. Extensions may, at its sole discretion:

Replace the item
Issue store credit
Provide another appropriate resolution

Shipping Issues

Orders returned due to:

Incorrect shipping information provided by the customer
Refused delivery
Failure to collect a package

are not eligible for refunds.

Additional shipping fees may apply if a package must be reshipped.

Chargebacks

If you experience any issues with your order, please contact us before filing a chargeback.

Jai & Co. Extensions reserves the right to dispute fraudulent chargebacks using order records, shipping confirmations, delivery documentation, and customer communications.